Trecom
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Call recording 101
Welcome to this 101, lets get started with the basics about call recording Who can use call recording? All organisations regardless of PBX-package can purchase the licences General info With...
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Activity status
Access to activity status To access activity status in the personal settings, click and expand the list. Create new status type Click the plus sign Give it a name e.g. Superduper busy Choose y...
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Share a chat
Share a chat You can share a message in a direct chat or a channel. All messages sent directly to you or in a channel can be shared. How to share a chat Hover over the chat you want to share an...
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Answer group settings for agents
Answer group settings for agents As an agent in an answer group there is some settings that you can configure to ease your workday. How do I know which answer group the call comes from? As an agen...
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Conference 101
Welcome to the 101, lets get started with the general settings when you are in a conference. General settings Choose whether you want a reminder with a quick join option for upcoming meetings or ...
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Permissions 101
Organization settings Under each tab you will see what the different permissions give access to so that you can create the right roles to assign users in your organisation.Once you have an assigned...
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Call log 101
Who can use the call log? Included for organisations with the Unlimited-package Included for organisations with the Light-package when the add on Analytics is purchased What is a call log? O...
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Chat
Access the chat settings To access the chat settings, click and expand the list. Message alignment You can choose how to display chat messages in the desktop and mobile app. Choose between: M...
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Emoji settings
You can customize your emoji settings, choose skin tone and your five favorites for quick reactions. Change your favorite emojis Click Click personal settings Click chat followed by Emojis & Re...
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Answer group settings for supervisors
Answer group settings for supervisors As a supervisor in an answer group there is some settings that you can configure. Only Pro users can be a supervisor in an answer group. Agent Groups You can ...
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