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Create and schedule a conference
It is easy to create a conference. Follow these steps and you good to go. Click Click on New calendar event Give the conference a name Set start, end date & time Choose if the meeting shoul...
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Follow-up via call history
Who can follow up a call in an answer group's call history? All agents in the answer group All supervisors in the answer group How it works In an answer group's call history, you can easily fol...
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Status colors in the app
Status colors in the app There are two things in the app that users sometimes confuse, these are activity status and status colors. Here we explain the differences between them. When you create...
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Insights
Who Has Access to Insights? All users with the Insights permission can view and edit the settings. Insights is an add-on service that can be purchased. Read more about how to do that here. Open In...
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Search and filter the call log
Who can access this feature? Organisations with Unlimited-package Organisations with Light-package and Analytics How to use it Click / tap followed by Call logs to access the log. Select st...
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Configure the retention period for call recordings
Who can configure the retention period? Users with Phone system permission can configure the retention period for answer groups and other users. Configure the retention period You can configu...
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Calendar settings
Access calendar settings To access calendar settings, click personal settings and expand calendar and click calendar settings. General settings Choose to show calendar in app if you have a Off...
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Create a channel
Who can create a channel? All users with the permission "Users and Teams" To create a channel you will first need a team. When you have one there is different kinds of channel you could create....
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Install and activate the Outlook add-in
Who can activate the add-in? All users Install and activate the Outlook add-in and book a conference via Outlook. When installed you will get all the necessary information included in the in...
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Metrics 101
In this article, you can learn more and understand how the different metrics work in the app. Here we explain the metrics you find under in the detail view as well as the overview and how the grap...
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