Trecom
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Answer groups 101
Who can access answer groups? All users can access the answer groups Access answer groups To access answer groups, click The basics of answer groups Welcome to the 101, let's get started wit...
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Create an ad hoc conference
Sometimes you need to have a quick conference. Then the ad hoc conference is the way to do it. From a chat or channel: Click in the chat composer Click Type a message if needed, then click ...
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Callback
Who Has Access to Callback Users with the Telephony System permission or higher can purchase the Callback add-on service. All users in the organization with the Telephony System permission can man...
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Transcriptions 101
Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...
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Only 1.16.0
Release notes Only 1.16.0 (preliminary) Update live: 2022-06-21 Platforms: All What’s new? We have started major work with the GUI (graphical user interface) in the app. The first phase is l...
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Guests
Who can access guests? Users with the permission Guests can view and edit the settings Access guests To access guests, click expand the list guests Guests A guest is a person you can invi...
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Statistics overview in the call log
Who can view the statistics overview? All users in the answer group All users with complete search & play access permission The statistics overview shows a leaderboard and statistics summary ...
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Purchase call recording and set up a user / an answer group
Who can purchase call recording? Users with the permission Account can purchase licenses for call recording Purchase licenses for call recording Before setting up a new user you need to purchas...
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Audio & video devices
Access Audio & video devices To access audio & video devices, click and expand the list Audio & video devices under telephony. Headset integration To use your Poly headset's features, you need ...
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What is a direct chat?
Who can use this feature? All users within the organisation Guest users, but they can only send messages with people who are in the same channel(s). You can also send a direct chat to a synchro...
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