Trecom
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Recent activity by Trecom
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Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Meetings & conference calls
Who can use conference calls? All users can join & schedule a conference A guest user can join & schedule a conference External parties can join a conference without any installation / plug-in ...
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Turn off your voicemail
If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...
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Only 1.17.0
Release notes Only 1.17.0 Update live: 2022-08-30 Platforms: All What’s new? We know, our app isn’t the only one used for collaboration. Therefore, we thought it would be smart to make sure ...
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Users & Teams
Who can access users & teams? Users with the permission Users & Teams can view and edit the settings Access users & teams To access users & teams, click expand the list Users First of a...
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Complete search & play access
Access complete search & play access Access is controlled via the permission Roles & Permission. With it you can distribute the function to other users within the organization. What is complete s...
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Delete call recordings
Who can delete call recordings? Users can delete their own recordings when given the permission Supervisors, agents (own recordings in group), and agents (other recordings in the group) when giv...
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Operator specific information
Telenor Follow the guide here to create a new operator and then return here When you have chosen Telenor, click on under Special MEX info Add the Pilot user ID and click save Billing ID, Pilot u...
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My account
Access my account To access your account in the personal settings, click and expand the list. Profile Under your profile you can change you avatar, personal information, hide numbers and more. Ch...
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Add a new member to a chat channel
Who can add new members i channels? All users with the permission "Users and Teams" The user needs to be a member of the team where the channel is located for you to be able to add them Add ...
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