Trecom
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Recent activity by Trecom
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VIP Numbers and Blocked Calls
Manage VIP Numbers and Blocked CallsThe VIP & Blocked Numbers feature makes it easy to manage incoming calls. By adding VIP numbers, important calls can get through even when you're busy or have “D...
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Only 2.5
Release Notes 2.5 Live update: 2025-06-03 Platforms: All What’s New Who doesn’t love a bit of order? You can now manage opening hours for everything from answer groups to IVRs – all in one pl...
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How Call Recording and Conversation Intelligence Work at Only
Only offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer dialogue – but it als...
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Only 2.4
Release notes 2.4 Update live: 2024-12-17 Platforms: All What’s new We’re eliminating every possible excuse for not documenting in your CRM! Summarized calls can now automatically be logged t...
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Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Contact Center settings for supervisors
As a supervisor in the Contact Center, you can manage channels, see which agents are logged in, and adjust settings for telephony, email, and web chat. Follow the steps below. The numbering applies...
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Ticket management in the Contact Center
In the Contact Center, you manage all incoming tickets from email, chat, and telephony in one place. This article explains how you, as an agent, work in the ticket overview and your workspace, and ...
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Create a Web Chat
All chats from the web chat automatically create tickets in the Contact Center. Click on the gear icon and then on Organization Settings. Select Contact Center and then Web Chats. Click on Creat...
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Connect a channel to the Contact Center
Collect calls and chats in a single flow. In this guide, you’ll learn how to connect response groups and web chats to the Contact Center. Prerequisites All agents in a response group must have th...
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Manage Contact Center contacts
Add Shared Contacts You can add and share Contact Center contacts in different ways. Enter first & last name, company, and title (optional). Add email (optional). Add phone number (required). Cl...
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