Trecom
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Recent activity by Trecom
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Only 1.21
Release notes 1.21.0 Update live: 2023-06-15 Platforms: All What's new? A huge work has been done in our answer groups, it’s time to get to know new answer groups.Agent & Supervisor views are...
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Only 1.20.0
Release notes 1.20.0 Update live: 2023-03-07 Platforms: All What's new? Possible to place agents in different segments in an answer group. These groups are then layers in the call flow. E.g. ...
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Forgot your password
If you have been logged out and forgot your password, you can easily reset it. Reset your password Click on "Forgot your password?" Enter your email adress Click on send Follow the instructions gi...
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Shared contacts
Who can access Contacts? All users with the permission Contacts can access them Open contacts Click choose your organisation, and expand the list Contacts Create a Contact Group Click a...
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Edit another user's personal settings
Edit another users's personal settings With the permission personal settings, you will be able to edit another user's personal settings. The permission is found under internal administration. Se...
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Super search
Who has access to the super search? All users with the permission Super search can access it Use the super search You use the regular search field in the app, simply type your search and switch...
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Edit another user
Who has access to edit users? Users with the permission Users & Teams can access and edit another user How to edit a user Via Users & Teams in the organization settings by expanding a user Via ...
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Only 1.19.0
Release notes Only 1.19.0 Update live: 2022-12-13 prel. Platforms: All What's new? We’ve launched Contact groups & shared contacts. A feature we know you’ve been looking forward to!Now possi...
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Only 1.18.0
Release notes only 1.18.0 Update live: 2022-10-18 Platforms: All What’s new? YAAAAS! You can now activate a toast that appears in the app and reminds you of upcoming meetings, from there the...
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Current status
If you want to see the current status, you can find it at status.trecomonly.se Subscribe to our status page To receive updates during any system disruptions, click on the "Get updates" button on t...
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