Trecom
Articles
Recent activity by Trecom
-
To-do in Answer Groups
In the answer groups, there is a feature called To do. This is where all matters that agents need to follow up on are collected, for example missed calls, voicemails, and manual callback requests. ...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
2. Create a knowledge base
What’s a knowledge base?A knowledge base is simply the place where you store all the information your AI agent can use to answer questions. It can be FAQs, files, or links (URLs) to pages with rele...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
Licenses and usage
Understanding licenses and usage for AI agentsHere’s a quick guide on how to find information about licenses and usage for your AI agents in Lynes. This is where you can see how much your agents ar...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
3. Create an AI-agent
General informationThe AI agent is used to automate calls, chats, and case handling. Follow the steps below to create and activate a new AI agent.Step-by-step guide1. Go to AI AgentsClick the gear ...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
4. Personal AI-Telephonist
General informationA Personal AI Telephonist helps you handle incoming calls on your personal extension.It can answer, take messages, transfer calls, or let important people through — all based on ...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
4. AI-supportagent
General informationAn AI Support Agent acts as a digital colleague that helps handle incoming cases via phone or chat.It can answer questions, resolve simple cases, or transfer to a human agent whe...
- Updated
- 0 followers
- 0 comments
- 0 votes