Trecom
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Archive calls in the call log
Who can archive calls? A user can archive their own calls A member of an answer group can archive calls from the group When you archive a call it will not appear in the search result per defaul...
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Start / pause recording
Who can start / pause a recording? All users with the permission to to it There is two types of permission to start / pause recording. One for users and one for answer groups. How to start / pa...
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Survey 101
Who can access survey? All organisations regardless of PBX-package can purchase the licences Pro users may be addad as a survey users Access survey To access survey, click What is survey? ...
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Create/Change Operator
When it comes to changing the current operator on a customer the mobile number must have the same MEX connection in the Only system as it has in the operators. Log in as a super admin on the org...
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Can I forward a colleague's phone number?
Yes, You can forward a colleague's phone number Follow this guide to forward the phone number.
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Firewall settings
Firewall settings In this article you will find all necessary information regarding our firewall settings Includes PDF Word-doc Download the files These steps will guide you how to use them. ...
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Get started with only as an administrator
Get started with only as an administrator It is time to get started as an administrator. Start by downloading our apps. Download the app A pro user can use the mobile app, desktop, and browser...
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Get started with only
Get started with only It time to get started with our service. Start by downloading our apps. Download the app A pro user can use the mobile app, desktop, and browser client. A mobile user can...
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Calendar integration & Microsoft Teams
Open Activity Status Click on the gear icon, select Personal Settings, and expand the Activity Status list. Enable Calendar Integration Click the plus icon to connect your Office 365 or Google...
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Create a team
Who can create a team? All users with the permission "Users and Teams" Create a team From the chat menu, click besides your organisation name Click Give the team a name Select the membe...
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