Trecom
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Recent activity by Trecom
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Number Lookup as a Notification
Now it's easier to see who's calling, even if the number isn't in your contact list. You'll also receive notifications that provide extra information about the call. This can include details such a...
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Integrations
Access integrations To access integrations, click and expand the list integrations. Integrations in the app To make the app even smarter we have integrated some app and programs to make your life...
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Answer group settings for users with phone system permission
1. Permissions and Access Who Has Access Users with the Telephony System permission can view and edit the settings. 💡 Tip: The permission is required even if you’re not an agent or a supervisor. Op...
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Analytics Explore
Who Has Access to Analytics Pro users or Contact Center Agents in an organization with the Unlimited switchboard package. Pro users or Contact Center Agents in an organization with the Light swi...
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App settings
Access app settings To access app settings, click and expand the list app settings. This is where you control some of the basics like Start app with OS etc. Toggle on / off Start with OS Ru...
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Make a call
Who make a call? All users All guest users (VoIP-calls only) With the app, you can quickly call your colleagues, contacts and others, and with the push of a button, you can switch to a video...
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Telephony & conference
Access Telephony & conference To access Telephony & conference settings, click and expand the list. Mobile data Click on mobile data to see your usage current calendar month. This is visible if...
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IVR 101
Who can access IVRs? All users with the permission phone system can view and edit the settings Access IVR settings To access IVRs, click -> your organisation name -> phone system -> IVRs T...
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Manage opening hours
Who can adjust the opening hours? To manage your opening hours in an answer group or IVR menu you need to have the phone system permission or be a supervisor. If you have the phone system permiss...
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Email settings
Access email settings To access email settings, click and expand the list . General settings When you have connected your email account emails is shown per default. You can turn it off via the to...
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