Trecom
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Recent activity by Trecom
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Archive in Contact Center
In the Archive view, you can search and filter cases that have already been handled in the Contact Center. Here you can, for example, retrieve closed cases, follow up on specific customer conversat...
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From customer inquiry to tickets in the Contact Center
OverviewWhen a customer contacts you – via email, web chat, or phone – a case is automatically created in the Contact Center.A case is the core of all support work: it collects the customer’s messa...
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Understanding Case Statuses in Contact Center
In the Contact Center, case statuses are used to show where a case is in the handling process. This helps both agents and supervisors quickly get an overview, prioritize correctly, and follow up on...
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Input collector
You can find the setting under:Organization settings → Phone System → Answer groups → Input collectorIn addition, the Input collector integrates seamlessly with Insights webhooks, allowing the coll...
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Only 2.6
Release Notes 2.6Live update: 2025-10-21Platforms: All New FeaturesAIWe’re launching our AI Agents! Meet the AI Receptionist, Personal AI Receptionist, and AI Support Agent.AI Support AgentThe AI S...
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Let internal calls through when you’re busy
When you have an active activity status (e.g. “Super busy”), you can choose whether calls from colleagues should be allowed through or not. This means you can be unavailable for external calls whil...
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VIP Numbers and Blocked Calls
Manage VIP Numbers and Blocked CallsThe VIP & Blocked Numbers feature makes it easy to manage incoming calls. By adding VIP numbers, important calls can get through even when you're busy or have “D...
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Only 2.5
Release Notes 2.5 Live update: 2025-06-03 Platforms: All What’s New Who doesn’t love a bit of order? You can now manage opening hours for everything from answer groups to IVRs – all in one pl...
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How Call Recording and Conversation Intelligence Work at Only
Only offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer dialogue – but it als...
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Only 2.4
Release notes 2.4 Update live: 2024-12-17 Platforms: All What’s new We’re eliminating every possible excuse for not documenting in your CRM! Summarized calls can now automatically be logged t...
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