Trecom
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Recent activity by Trecom
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Create a web widget
Create a Web Widget Click on the gear icon and select your organization. Expand the Contact Center list and click on Web Widget. Then click on Create New Widget. Before you can create a web wi...
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Contact Center 101
Basic Information Welcome to this 101! Here we’ll go through the basics. The Contact Center brings all your communication channels together in one place to streamline customer management and impro...
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Conversation Intelligence 101
General Information Conversation Intelligence is an AI-powered feature that automatically records and transcribes calls. You get: Automatic recording and transcription Searchable transcripts Call ...
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Conversation Intelligence FAQ
Yes, calls are recorded, and if Conversation Intelligence is activated, you can also listen to the recordings. No, Conversation Intelligence and Call Recording are separate features with differ...
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Only 2.3
Release notes 2.3 Update live: 2024-10-08 Platforms: All What's new? We like to stay ahead of the game, and now we’re proud to offer you the latest AI technology that not only sounds smart—it ...
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Delete a User
Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...
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Sync local contacts to the app
If you wish to access your phone's local contacts directly in the app, you need to allow synchronization between the app and your contact book. In the mobile app, click on Personal Settings Sele...
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Only 2.2
Release notes 2.2 (Prel.) Update live: 2024-06-11 Platforms: All What's new? As the next step in making organizations more efficient, we’ve now added the capability to search all your transcri...
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Entra ID
Who has access to Entra ID? Organizations with the add-on purchased Users in the app with the Users & Teams permission Open Entra ID Click on Select your organization Under Users & Teams, clic...
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Wallboard
Who has access to Wallboard? Users with the Wallboard permission or Admin role can purchase the wallboard add-on service. All users in an organization with the Wallboard permission or Admin role ...
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