Dashmir Osmani
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Recent activity by Dashmir Osmani
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Only 2.2
Release notes 2.2 (Prel.) Update live: 2024-06-11 Platforms: All What's new? As the next step in making organizations more efficient, we’ve now added the capability to search all your transcri...
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Only 2.1
Release notes 2.1 Update live: 2024-03-12 Platforms: All What's new We have improved our service level feature in analytics by adding Target Service Level (TSL) allowing you to specify a targ...
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System SMS
Who can send an SMS? Users can per default send system SMS to zone A from their own number Users who are part of a response group that allows SMS from display numbers can send SMS from there Se...
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Callback
Who has access to callback? Users with the Phone System permission or higher can purchase the callback add-on. All users in an organization with the Phone System permission can manage the callbac...
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Answer group settings for users with phone system permission
Who has access to the phone system? Users with the phone system authority can view and edit the settings Manage Phone System To enter the settings, click select your organization and expand th...
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Users & Teams
Who can access users & teams? Users with the permission Users & Teams can view and edit the settings Access users & teams To access users & teams, click expand the list Users First of a...
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Zones for System SMS
Zones These are the SMS zones referred to in our pricelist, i.e. zones for System SMS sent from the app. Country Zone USA A Cyprus A Thailand A Sao Tome & Principe A Colombia A S...
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Share call logs and call recordings
Who can access this feature? Organisations with Unlimited-package Organisations with Light-package and Analytics Share a call log and call recording You can share a call log in a chat or channe...
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Share a call
In the app you can share your calls from your own log. When you share a call to a chat or channel, they will be able to call the caller back directly from the chat.You can also share calls from the...
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Answer groups 101
Who can access answer groups? All users can access the answer groups Access answer groups To access answer groups, click The basics of answer groups Welcome to the 101, let's get started wit...
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