Who can access IVRs?
- All users with the permission phone system can view and edit the settings
Access IVR settings
- To access IVRs, click -> your organisation name -> phone system -> IVRs
The basics of IVRs
Welcome to the 101, let's get started with the basics.
What is IVR?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad.
Included in your package
In the PBX-package you have active IVRs are included, check out how many depending on what kind you have.
In many cases it is more cost efficient to upgrade your PBX-package from Light to Unlimited instead of purchasing more answer groups or IVR menus.
Purchase, add or edit IVRs
To purchase a new, add or edit IVR menus follow the guides under phone system