IVR 101

Josefin Grevér
  • Updated

Who can access IVRs?

Access IVR settings

  • To access IVRs, click SETTINGS_GEAR.svg -> your organisation name -> PHONE_1.svg phone system -> IVRs 

The basics of IVRs

Welcome to the 101, let's get started with the basics. 

What is IVR? 

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad.

Included in your package

In the PBX-package you have active IVRs are included, check out how many depending on what kind you have. 

PBX-package Answer groups IVR Agents Supervisors
Light 2 2 Unlimited Unlimited
Unlimited Unlimited Unlimited Unlimited Unlimited

In many cases it is more cost efficient to upgrade your PBX-package from Light to Unlimited instead of purchasing more answer groups or IVR menus. 

Purchase, add or edit IVRs

To purchase a new, add or edit IVR menus follow the guides under phone system

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