System SMS

Dashmir Osmani
  • Updated

Who can send an SMS?

  • Users with the permission Send system SMS can send SMS from their own number
  • Users who are part of a response group that allows SMS from display numbers can send SMS from there

Send SMS

You can send new SMS from the contact page, call log, and via the plus button

    1. Click on new SMS
    2. Choose number to send from
    3. Enter number, choose contact or contact group to send to
    4. Write your message
    5. Click send
  • You can of course send SMS from the app on your mobile, if you want to use the mobile's native SMS you toggle on "send SMS from the mobile"

    1. Click on new SMS
    2. Choose number to send from
    3. Enter number, choose contact or contact group to send to
    4. Write your message
    5. Click send

Please note that SMS are sent from the system and not from a user's mobile subscription, this means that every sent SMS incurs a cost.

Select default number as sender

Click SETTINGS GEAR.svg Personal settings -> Phone & conference -> SMS -> Choose number in the list -> Click save 

Receive SMS

    • Sent from fixed number: If someone responds to an SMS you sent from your fixed number, you will either get a call that reads the message or have it delivered to your mobile number (requires SMS-forwarding activated)
    • Sent from your mobile number: replies are received as a regular SMS
  • Whether it is possible to receive SMS on a fixed number varies from operator to operator. Some allow it and others deliver it in the form of a call that reads the message. We recommend a custom ID to circumvent this.

  • If you have sent an SMS from a custom ID, such as "The Company", the recipient cannot respond, which means that you cannot receive an SMS.

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